Got questions?

Pet Price is changing the way pet stores work. We operate a paid membership model which means our success is based on your membership – not store profits. The Pet Price team are working hard everyday to deliver value on every product we stock.

Yes. Our warehouses are member-only and a valid membership is required to enter the warehouse and must be presented at the register. Our team may use your profile photo, or request identification, to confirm your membership in-warehouse.

Only $99 per year.

Your membership fee allows us to keep our prices low every day. Normal pet stores make almost all their profits from the products they sell – which keeps price higher more often. At Pet Price we rely on your membership for our success, so our team is focused on keeping prices consistently low across everything we sell.

Each Pet Price Club membership is allowed to have one additional card holder. They must reside at the same residential address and must use a physical membership card.

The easiest way to sign up for Pet Price Club Membership is through our Pet Price App. It is available for both iPhone and Android.

While we encourage all members to use the app for the best membership experience – a physical card is available at our in-warehouse membership counter. If you choose to use a physical card, you will need to visit the membership counter to claim your dog wash codes.

When your membership is due for renewal you will get an email from us informing you of your renewal date. We do not store your payment information so you will be prompted to complete the renewal through the Pet Price app or in store at a membership counter.

If at anytime you are not happy with your membership you can ask for a refund at our in-warehouse membership counter. Membership refunds are always at management’s discretion.

Pet Price Club is a full service pet specialty warehouse and we stock all the brands you love. Visit our Brands page for a glimpse of the range.

At Pet Price we have one of the largest ranges of pet food in Australia. If your favourite brand or product is not available in our warehouse and you would like to see it on our shelves please let our team know.

We do not offer a price match service at Pet Price. Our team works hard everyday to deliver the best value through low prices on brands your love and are confident that by shopping for your pets at Pet Price you will save.

We want to make returns as simple and easy as possible. For change of mind returns where the product is unused, unopened, and as sold please return to your local Pet Price warehouse within 30 days for a refund. Please refer to our full returns policy here for more information.

Pet Price does not operate an online store. We are a members-only club and to enjoy all the benefits of Pet Price membership you have to visit one of our warehouses.

We do not offer a click and collect service. Our full range of products is in stock and available at our warehouse.

Our warehouses accept credit cards, debit cards and cash.

Absolutely. We welcome all pets in-warehouse. All pets must be either on a leash or in a carrier. All pets must be updated with all necessary vaccinations to enter a Pet Price Warehouse. Any pet found to pose a danger to other animals, members or Pet Price staff will be asked to leave.

No. Our Pet Price dog wash bays are available to members-only and available on a first come first served basis. While we have a lot of wash bays available – if when you visit they are all occupied – you can place yourself in our digital queue and wander the warehouse exploring our product range while you wait.

Unfortunately, you cannot wash your cat in our dog wash bays because they are designed for dogs and the equipment, such as the height and restraint systems, may not be suitable or safe for a cat.

Our dog wash bays do not take physical payment. A unique QR code is required to start the machines. You can access your QR code through the Pet Price app or via the membership counter in-warehouse.

You get one free dog wash every month with your membership. If you need more than your free monthly wash you can purchase an unlimited number of extra washes for just $5 each. Each Dog wash last for 10 minutes.

Yes. Pet Price members receive exclusive discounts on Knose Pet Insurance. You can access member pricing through this exclusive link and by providing your membership details when you sign up for a policy.

Our savings are calculated off the supplier recommended retail product.

You can update your personal details inside the Pet Price app or at our membership counter in-warehouse.

Yes. Pet Price Club is opening its first warehouse in Craigieburn, Victoria this November with a plan to expand to more locations soon.